Flower & Gift Delivery FAQs

We are delivering now till 15th February on our Valentine's Day Collection only. Kindly note to only shop from our Valentine's Day Collection to ensure successful fulfillment

Kindly ensure that once you have placed in your order, for all your address, and information, gift messages to be correct as we are unable to make last minute adjustments to your order after it is passed on to our drivers.

While we are delivering, we appreciate if you could remain contactable, as our drivers would be calling the delivery contact should there be any issues reaching you.

Kindly note and appreciate to be considerate to our drivers and not let them wait for more than 5 minutes when our driver have arrived. Waiting charges would apply for excessive wait time

Should there be any requirement to do a redelivery/fail delivery, redelivery fee of $20SGD would apply

We are delivering from 8am - 6PM on 14th February. Kindly note we target to fulfill all orders by 5PM on 14th Feb, for others that are placed by 13th Feb. For 14th Feb orders, we aim to fulfill them as soon as possible through our trusted courier partners

We have our trusted own drivers to make the delivery for you! In addition, we are supported by contracted Lalamove Drivers to support on our Valentine's Day Delivery

Yes! we are available for self pickup at 514 Chai Chee Lane #03-07. Please place in your order before coming by as this is our fulfilment location, not a retail store. We are available for pickup from 9AM - 6PM, while after hours can be arranged through our self pickup rack. Simply reach out to our customer service for this. Kindly note that all orders that are selected for 14th Feb Collection, would be placed outside on our pickup rack after 6PM, for your convenience of pickup

Unfortunately, as we are grouping your orders with others, we are unable to fulfill them on a specific time slot. Should you need them at a specific time, feel free to pick up your orders yourself, or arrange your Grab/Lalamove drivers to pick up from our location

Kindly note and appreciate to be considerate to our drivers and not let them wait for more than 5 minutes when our driver have arrived. Waiting charges would apply for excessive wait time

Should there be any requirement to do a redelivery/fail delivery, redelivery fee of $20SGD would apply

Kindly ensure that all information keyed in your order is fully filled, to ensure a successful delivery. Please provide Unit number, additional instructions to reach your delivery address if applicable.

We offer 7 days a week, except for public holidays. Choose your preferred delivery slot up to 60 days from your order date

Selection of delivery date would be at cart, and differs from different products, as some products takes a longer time for preparation.

Our delivery service is door-to-door. Our drivers will deliver your purchase to your door, or a designated area. For security and safety reasons, our drivers are not authorised to enter your home.

We offer SAME DAY DELIVERY, EXPRESS delivery island wide in Singapore. Check on the availability at the cart page.

Express Delivery refers to orders that are delivered within a short amount of time frame( as fast as 90 mins island wide) an additional surcharge would be required, kindly check on the rates at the cart page. For Express Delivery, we rely on on-demand courier apps such as Lalamove & Grab drivers.

We offer specific time slot delivery on selected orders, simply add the Express Delivery charge to your cart, and indicate to us your specific time slot requirements. Specific Time Slot delivery is only available during non-peak period.

All orders are delivered by Ana Hana drivers in our own vehicles or (at times when capacity is constrained) by trusted third party delivery drivers.

When your order is dispatched you’ll get an email informing you it’s on the way. Live tracking information, delivery dates, would be available on your order status page

Our delivery option would mean that your order would be Hand Delivered by our courier, while our shipping methods would mean we would flat pack your order, and ship it out as a parcel via local couriers (NinjaVan, J&T, Qxpress etc.)

Our Delivery option would allow the selection of specific delivery dates, express delivery, specific time slot delivery, while the shipping option would be shipped out within our warehouse in 2 business days, and standard local courier delivery times would apply.

We offer store pickup for orders placed through our store. Feel free to select Pickup at checkout.

We are an eCommerce store, and currently do not offer retail shopping experience, nonetheless, we hope to provide an unparalleled e-retail experience on our online store. Feel free to reach out to our team online, and we are happy to assist you!

We offer pickup during office hours, 9am - 5pm weekdays, and weekends 9am - 1pm.
After hours pickup are available as contactless pickup outside our office.

By choosing Shipping as your Delivery Method, it would mean that your order has to be available to be Flat Packed, as we would be packing them as a shipping parcel box, and send them to you via local last-mile delivery shipping partners (Ninjavan, J&T, Qxpress, Janio and more)

No, for shipping, we would ship them as soon as we receive your order, and selection of delivery date would not be possible. The delivery date would depend on the local courier's delivery time, from 2 business days to 10 business days.

We do ship international for selected products, feel free to check in with our customer service should you have questions

No, Fresh flowers, complex arrangements, fragile products are only available via Local Hand Delivery, thus you would not be able to select shipping at checkout.